Overview At Hoverdale (UK) Ltd., customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a refund under the terms outlined below.
Eligibility for Refunds
• Refunds are available for items returned within 30 days from the date of receipt.
• Items must be returned in their original condition, unused, and in their original packaging.
• Custom-made or bespoke items are not eligible for refunds unless they are faulty or damaged upon receipt.
Refund Process
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds
• Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
• If applicable, partial refunds will be calculated based on the condition of the returned item(s).
Late or Missing Refunds
• If you haven’t received a refund within the stated time frame, first check your bank account or credit card statement.
• Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at refunds@hoverdale.co.uk or call us at +44 (0) 2475 099836
Non-Refundable Items
• Custom-made or bespoke items.
• Gift cards
• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Contact Us If you have any questions about our refund policy, please contact us at refunds@hoverdale.com or call us at +44 (0) 2475 099836.
