Overview At Hoverdale (UK) Ltd., we understand that sometimes plans change and you may need to cancel your order. Our cancellation policy outlines the terms under which cancellations are accepted.
Eligibility for Cancellation • Orders can be cancelled within 24 hours of placing the order without any penalties. • If your order has already been processed or shipped, cancellation is not possible. In such cases, please refer to our Returns Policy for further guidance.
Cancellation Process • To cancel your order, please contact our Customer Service team at
cancellations@hoverdale.com or call us at +44 (0) 2475 099836 within 24 hours of placing your order. • Provide your order number and the reason for cancellation.
Refunds for Cancelled Orders • If your cancellation request is received within the 24-hour window and the order has not been processed, a full refund will be issued to your original method of payment. • Please allow 7-10 business days for the refund to be processed and reflected in your account.
Non-Cancellable Orders • Custom-made or bespoke items cannot be cancelled once production has commenced. • Orders that have already been shipped cannot be cancelled. Please refer to our Returns Policy for returning such items.
Contact Us If you have any questions about our cancellation policy, please contact us at cancellations@hoverdale.com or call us at +44 (0) 2475 099836.
