Overview At Hoverdale (UK) Ltd., we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you can return the item(s) in accordance with the terms outlined below.
Eligibility for Returns • Items must be returned within 30 days from the date of receipt. • The item(s) must be unused, in their original packaging, and in the same condition as when you received them. • Custom-made or bespoke items are not eligible for returns unless they are faulty or damaged upon receipt.
Return Process • Contact our Customer Service team at returns@hoverdale.com to initiate a return. • Provide your order number, a description of the item(s) you wish to return, and the reason for the return. • Our Customer Service team will provide you with a Return Authorization Number (RAN) and return instructions.
Shipping • Customers are responsible for the return shipping costs unless the item is faulty or damaged. • We recommend using a tracked and insured shipping service as Hoverdale (UK) Ltd. is not responsible for items lost in transit.
Inspection and Processing • Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria. • If approved, we will process your return and notify you via email. • Please allow 5-7 business days for the processing of your return after we receive the item(s).
Non-Returnable Items • Custom-made or bespoke items. • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Contact Us If you have any questions about our returns policy, please contact us at returns@hoverdale.com or call us at +44 (0) 2475 099836
